To provide your personal information

You must provide your personal information when you file your first application for financial assistance using one of our on-line forms. As soon as you have recorded your address in one of our on-line forms, that information will be automatically saved under the tab Your information of On-Line Access to Your File!

Note that after you have sent an initial on-line form, the only way to update your personal information is via On-Line Access to Your File!, under the Your information tab. Important! The information that you are updating under the tab Your information takes effect immediately. Remember that you are responsible for keeping your information up-to-date so that we are able to contact you at any time.

To update your address

If you notice that your mailing address is inaccurate or has changed, you must inform us under the tab Your information of On-Line Access to Your File!

To do so, simply click on Change. You will be transferred to a search engine for addresses. You will be asked to provide your civic number, postal code and apartment number, if applicable. Afterward, simply click on Search at the bottom of the screen.

If you cannot find your address

Click on the button Enter Address at the bottom of the screen.

To provide or update your telephone number

You must update your telephone number under the tab Your information of On-Line Access to Your File! You can enter one or more telephone numbers or change an existing number. Simply click on the Enter or Change button and enter your number and extension, if applicable. For each number entered, you must specify the related category. You are not required to provide a number for each category.

To provide an e-mail address

You are not required to provide an e-mail address. However, if you provide an e-mail address, be sure that it is valid. Also be sure to enter the same e-mail address in both fields reserved for that purpose, then click on Save. Afterward, you can update your e-mail address at any time.

How can you ensure that you receive all our messages?

Remember to notify us of any change in your e-mail address so that it is always possible for us to reach you.

Advantages of providing an e-mail address

Once you have provided an e-mail address, Aide financière aux études will contact you by e-mail. Providing an e-mail address is a fast and easy way to stay abreast of developments in your file. Instead of receiving a notice from Aide financière aux études by mail, you will receive an e-mail asking you to consult On-Line Access to Your File!

You will receive an acknowledgement of receipt by e-mail confirming that Aide financière aux études has received your form.

Note that you will no longer receive certain documents by regular mail, including the Financial Assistance Statement. However, you will receive an e-mail each time there is a development in your file.

Step 1

You must first specify your new address under the tab Your information of On-Line Access to Your File!

To do so, simply click on Change. You will be transferred to a search engine for addresses. You will be asked to provide your civic number, postal code and apartment number, if applicable. Afterward, simply click on Search at the bottom of the screen.

Step 2

Subsequently, you must also inform us of that change in your situation by filling out the print form Declaration of Change - Student, which you can obtain by clicking on Print forms under the Items of Interest section.

Mail it to the following address:

  Service de la gestion des dossiers
  Aide financière aux études
  1035, rue De La Chevrotière
  Québec (Québec) G1R 5A5

We wish to remind you that you must inform us of any change in your situation that occurs over the course of the year and that could affect the amount of assistance awarded to you.