• Review process – Child support payments

Direction de la planification, des programmes et des systèmes administratifs

The Direction de la planification, des programmes et des systèmes administratifs is responsible for planning, orienting and coordinating the work required in the design, implementation, review and adaptation of the Québec government’s student financial assistance policies and programs. In addition, it designs, develops, updates and manages all AFE administrative and computer systems, which support the organization’s activities and enable it to provide clients effective and quality on-line services.

Direction des services à la clientèle et de l’attribution

The Direction des services à la clientèle et de l’attribution oversees the evaluation of student eligibility and the assessment of amounts to be awarded. It responds to client information requests and ensures financial assistance records management. The financial assistance offices associated with the educational institutions follow up on files and provide advice to the student population.

Direction de la gestion des prêts

The Direction de la gestion des prêts oversees operations resulting from agreements concluded between the government and financial institutions regarding the payment of interest on authorized student loans and the processing of claims. It recovers amounts from borrowers that Aide financière aux etudes (AFE) paid to the financial institutions on their behalf. It also administers a financial assistance program intended for former students who are in financial difficulty, i.e. the Deferred Payment Plan.