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Explanatory Videos

Creating an online file or changing your password

If you access Online Services for the first time or have forgotten your password, watch the Creating an online file or changing a password video before you begin.

You need to create an online file before applying for financial assistance.

You will need the following information to create your file:

  • Social insurance number (SIN)
  • Permanent code
  • Email

If you are ready, you can create your file right now.

Applying for financial assistance online

You need to create an online file before applying for financial assistance.

The following information is required in order to apply for financial assistance:

  • Social insurance number (SIN)
  • Permanent code
  • Financial resources
  • Educational information

For more information and to avoid common mistakes, watch the Applying for financial assistance online video.

If you are ready, you can apply right now.

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